Background:

The following essentials for total quality are embodied in the IMC Ramkrishna Bajaj National Quality Award criteria :

• Customer oriented quality focus.
• Senior corporate leadership must formulate clearly defined values and inculcate them into their company’s operations.
• Excellent quality evolves from well-designed and well-executed Systems and processes.
• Continuous inprovement must be integrated into the management of all systems and processes.
• Companies must develop goals as well as strategically aim to export their products and services.
• Minimizing the response time for all operations and processes must be part of quality improvement efforts.
• Operations and decisions of the company must be based on facts.
• All employees must be appropriately trained, developed, and involved in quality improvement activities.
• Designing quality and error prevention must be key elements of qualilty systems.
• Companies must communicate quality requirements to suppliers and work to evaluate their performance.
• Values of the Late Shri Ramkrishna Bajaj must form an integral part of executive leadership.
• Companies must plan to create an impact on society in the areas of education, women’s welfare and rural development.

The Evaluation Process:

IMC Ramkrishna Bajaj National Quality Award Trust, comprising of prominent leaders from Indian Companies as Trustees, has been created to foster the success of the program. The Trust selects the winners based on the recommendations of a Panel of Judges.

Board of Advisers:

The Board of Advisers is the advisory body on the Award to the IMC. The Board is appointed by the IMC and consists of distinguished leaders from all sectors of the Indian economy. The Board evaluates all aspects of the Award program, including the adequacy of the award criteria and processes. An important part of the Board’s responsibility is to assess how well the Award is serving the national interest. Accordingly, the Board makes recommendations to the IMC regarding changes and improvements in the Award Program.

IMC Quality Cell:

The Award process is administered by the IMC Qualilty Cell under the guidance of the IMC Award Sub-Committee. It conducts the following training programs :

• IMC RBNQA Executive Briefing (half day)
• Understanding the IMC RBNQA Criteria and Process (two days)
• IMC RBNQA Certified Examiner for Quality Management (four and half days).

Award Recipients’ Responsibilities and Contributions:

Award recipients will be required to share information on their successful performance and quality strategies with other Indian organizations except proprietary information. The principal forum for sharing information will be the annual Making Quality Happen Conference.