Thanks A Latte: How To Fix A Customer Service Failure, Per Starbucks, Marriott And Me
Monday , November 20 , 2017 - 05:00 AM

Every company needs a customer service recovery framework for turning around upset customers. Learn Starbucks' LATTE system, Marriott's LEARN, Forbes Five-Star Broadmoor Hotel's HEART, and customer service consultant Micah Solomon's own proprietary AWARE approach to customer service recovery.

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