Implementing AI In Customer Service? Try Consulting This Triangular Model Of Agent, Bot, Customer
Sunday , July 15 , 2018 - 05:00 AM

With all the promising new customer experience technology (AI, chatbots)and channels of customer service engagement, any implementation of technology you undertake needs to be done with a deft touch to ensure that you don’t end up with something that alienates rather than engages customers.

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